Delivery Information
We aim to make the delivery process straightforward and convenient for every customer.
Order Processing
Orders are normally processed after payment has been successfully confirmed.
Processing times may vary depending on:
- Product availability
- Order volume
- Public holidays
- Promotional periods
- Special-order items
Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please check your:
- Name
- Phone number
- Address
- Postcode
- Unit or house number
Incorrect or incomplete information may result in delivery delays or additional charges.
Delivery Time
Estimated delivery times are provided as a general guide and are not guaranteed.
Actual delivery may vary depending on the destination, courier service, weather conditions, public holidays, peak periods, and other circumstances outside our control.
Tracking
Where tracking information is available, it may be provided to the customer after the order has been dispatched.
Customers should use the tracking information to monitor the progress of their shipment.
Delayed or Missing Orders
If your order appears to be significantly delayed or cannot be located, please contact us with your order number.
We will work with the relevant delivery provider to investigate the shipment.
Delivery Issues
If you receive a parcel that appears damaged, please take photographs of the packaging and product and contact us as soon as possible.
For any questions related to shipping, feel free to contact us at:
📧 power_x1@outlook.com
📞 +601156954103